About Auto-Renew
What is Auto-Renew?
The Auto-Renew (Automatic Membership Renewal) program allows CCS and CCSA Affiliate members to pay their dues and other CCS products and CCSA donations directly from their credit account. Once you enroll, your membership automatically renews each year, freeing you from having to resubmit your renewal and payment information annually. You can choose to set up your automatic membership renewal to pay in full or pay by installments.
By opting into the automatic membership renewal program, you authorize CCS to charge your credit card on file for your membership dues once each year.
What are the benefits of Auto-Renew?
You no longer have to worry about forgetting to renew or planning to renew your membership. It's already taken care of for you. You can also choose a payment option for your automatic membership renewal: pay in full or pay by monthly installments (Note that monthly installments must be paid in full by June 1). Further, you can review and manage your enrollments conveniently in your profile online at any time by clicking on the Auto-Renew Details tab.
What will I be charged if I enroll in Auto-Renew?
Your charges depend on your payment selection: pay in full or installment. If you selected pay in full, you will be charged the full amount of the current rate for your CCS Membership and/or Affiliate Membership dues and other selected products. If you are paying by installments your total invoice will be split into equal payments. Notice will be provided if dues rate changes in subsequent years.
About Auto-Renew by installments
Installment payments which allow members to pay their membership dues monthly from their credit card account. Once you select the payment option, your membership invoice amount will be split into monthly payments from your authorized credit card account. Your first payment activates your membership benefits and then your card will be charged monthly (full payment to be received by June1). You can even add a donation to the Canadian Cardiovascular Society and have that split into your monthly membership payment as well.
By opting into the installment payment option, you authorize CCS to charge your credit card on file for your membership dues
What are the benefits of Installments?
You can choose to have monthly smaller installment payments of up to 6 months (between December and June) to better fit your budget. You can access full member benefits right away, this is another way CCS and CCS Affiliates are working to support you as a valued member.
Who can sign up for Installment Payments?
All Members and membership types with the exception of International Associates of CCS (IASSO) are eligible to Renew and select the installment payment option.
What will I be charged if I enroll in Installment Payments?
You will only be charged for the total amount of the current rate for your CCS Membership and/or Affiliate membership dues, CJC and or CCSA donations on a monthly basis. CCS calculates your invoice total and divides it into monthly installment payments (up to 6 payments between December and June) to be charged to your credit card on file. Notice will be provided if dues rate changes.
When and how will I be charged?
Your renewal will automatically occur annually in the month of November. You will receive an invoice via email that will outline the amounts that you will be charged. You can cancel enrollment in the Auto-Renew program up until December 15th. If you decide you want to discontinue your CCS or Affiliate Membership or other products, you must cancel before December 15th.
Will I be notified?
Yes!
CCS will send an email notification of automatic renewal charges in November. All notifications and business communications related to automatic membership renewal will be sent to the primary email address associated with your membership account. Please ensure your primary email address is correct.
What if my card is no longer valid?
You can manage your payment info by going to your profile in MY.CCS.ca or Membership Services at
[email protected] or 1-877-569-3407 Ext. 409.
Should the card on file be declined or other issues arise with your recurring membership, CCS will notify the member by email and/or phone.
If the card on file is not updated by the membership expiration date, automatic membership renewal and recurring donation (if enrolled) will be de-activated and re-enrollment will be required. Re-enrollment will apply to the next year’s billing cycle. If attempt(s) to collect payment fail and are not rectified, your membership and associated benefits will terminate.
Will my dues ever change?
CCS and CCS Affiliate Membership dues are subject to changes annually. A notice regarding dues rate changes will be sent at the time of the renewal notice in November of each year.
How do I cancel or modify my Auto-Renew enrollment?
To modify your automatic membership renewal online, please follow these steps:
1.
Login to your MY.CCS.ca profile via the Login icon located on the top right banner.
2.
Select Auto-Renew Details tab.
3.
To update payment information, click on the Add Card and then update each existing product enrolled in Auto-Renew.
4.
To cancel automatic renewal, please contact us at
[email protected] or 1-877-569-3407, ext 409. .
Contact CCS Member Services at
membership@ccs,ca or call 1-877-569-3407 Ext. 409 for additional assistance.
If you choose to cancel, you will continue to have access to CCS benefits through the end of the current membership year that has been paid in full.
What is the cancellation and refund policy?
You can cancel enrollment in the Auto-Renew up until December 15th. Requests for cancellation after the approved time period will be reviewed by CCS Member Services. With consideration to scheduled charge processes, CCS may not be able to cancel enrollment in the program but will honor refund requests after the card is charged in extenuating circumstances. You are responsible for contacting CCS Members Services to initiate this review process. CCS will notify you of cancellation with an email confirmation to your primary email address on file.
When and how will I be charged?
Your first installment payment occurs when you renew your CCS and/or CCS Affiliate membership online. This first payment will activate your membership benefits. Subsequent payment will occur monthly on the 1st of the month and be charged to the credit card on file. It is your responsibility to ensure your credit card on file is up to date at all times.
How will I be notified?
You will receive an email receipt and confirmation of your enrollment in installment payment immediately after your initial payment to renew your membership to the primary email address listed in your membership profile. Separate email confirmations will be sent after each installment payment. It is important to keep your email address up to date so that we can reach you in the case of any issues with your membership.
What if there are issues with my credit/debit card?
If there is an issue with processing your credit card on file you will receive an email notification immediately. We will attempt to retry your card on file weekly up to 2 times. If we are unable to process the payment within 30 days of the card decline we will take additional action on your membership up to and including termination of membership. CCS Member Services will send an email to the primary email address on file with detail on the action taken for the membership.
Your credit card on file for Installment Payments can be updated at any time online through the Manage section of your membership profile or you can contact CCS Member Services at 877-569-3407 ext. 409 or
[email protected]
Where do I view my payment schedule?
View your payment amount, and payment type on file through your profile in MY.CCS.ca .
Your payment schedule will be included in your initial enrollment email “Auto-Renewal Payment Schedule & Information”.
How do I update and manage my installment information?
View your payment amount, and payment type on file through your CCS membership profile.
1.
Login to your MY.CCS.ca profile
2.
Select Auto-Renew Details tab.
3.
To update payment information, click on the Add Card and then update each existing product enrolled in Auto-Renew.
4.
To cancel automatic renewal, please contact us at
[email protected] or 1-877-569-3407, ext 409. .
Your payment schedule will be included in your initial enrollment email “Auto-Renewal Payment Schedule & Information”.